For existing customers:
If you wish to cancel lessons FSC can look to resell your space, however we cannot guarantee to be successful. Should your space be re-sold you will receive a refund from the point of re-sale, minus an £8.40 administration fee.
For new swimmers only:
To abide by distance selling regulations, you have a 7 working day cooling off period from the date of your booking. However this withdrawal right shall no longer be exercised if the first lesson has been taken before the expiry of the cooling off period.
FSC is under no obligation to refund or credit you in the event that you are unable to attend part of or the entire course. We regret that we are unable to offer an alternative for missed lessons.
If a lesson is cancelled due to a pool closure, Fins will re-run the lesson if the rescheduled date falls within Hampshire or Surrey County Council published term dates. If we are unable to re-run the session, this session will be added onto the end of the booked 12 week block, which may fall into the following school term. We are unable to provide a credit for non-attendance.
Please visit our full Terms and Conditions for more information. These can be found at the bottom the page.